Pklick Privacy Policy — Your Data, Our Responsibility

Introduction & Scope

Welcome to Pklick. Our Privacy Policy explains what information we collect when you use our website and mobile app, why we collect it, and how it is used and protected.

This Privacy Policy applies to all Pklick services — including website visits, account registration, betting activity, payment transactions, and customer support. By using our platform, you agree to this Privacy Policy.

Pklick believes transparency is the best policy. That's why we communicate everything in plain, straightforward language — no legal jargon. Earning your trust is our goal.

What Information We Collect

Pklick only collects data that is genuinely necessary to provide our services. Collecting unnecessary information goes against our principles.

As part of the KYC process, we may request a copy of your National ID, passport, or birth certificate. These documents are used solely for identity verification and are stored on secured servers.

How Collected Information Is Used

Pklick uses your information for specific, legitimate purposes. Below we clearly outline what data is used for and why:

• Account Management: Your identity and contact details are used to create your account, verify logins, and update your profile.
• Transaction Processing: Financial information is used to process deposits and withdrawals correctly.
• Fraud Prevention: IP and device data are analyzed to detect unusual transactions or suspicious account activity.
• Customer Support: Records of previous interactions help us resolve your issues faster.
• Personalized Experience: Your usage history is analyzed to show you offers and promotions tailored to your preferences.
• Legal Obligations: Information required to meet the demands of government regulatory authorities is retained.
• Platform Improvement: User behavior is analyzed to improve the experience across our app and website.

Data Retention & Periods

Your information is stored on Pklick's secure servers. We do not retain data longer than necessary — once its purpose has been fulfilled or the legal retention period has expired, it is securely deleted.

• Account Information: Retained for the duration of the active account and for 5 years following closure.
• Transaction Records: A minimum retention period of 7 years is mandatory under financial regulatory law.
• KYC Documents: Retained for up to 5 years after verification is complete.
• Support Contact: Retained for up to 2 years after the issue is resolved.
• Log Files: Retained for up to 90 days for security purposes.

When deleting your data, we ensure no residual information can be recovered. Data is fully removed from backup systems as well.

Sharing Information with Third Parties

Pklick does not sell your personal information to any third party. However, limited data may need to be shared with certain trusted partners in order to deliver our services:

• Payment Providers: bKash, Nagad, Rocket — only the minimum necessary data is shared for transaction processing.
• KYC Verification Services: Document information may be shared with identity verification agencies.
• Technology Partners: Cloud storage and server providers — solely for data storage purposes and under strict confidentiality agreements.
• Law Enforcement: Providing information in accordance with a court order or government directive is a legal obligation.
• Fraud Prevention Network: Minimal identity details may be shared for industry-standard blacklist checks.

We have written agreements with all third parties requiring them to comply with our privacy standards. No partner may use your data for their own marketing purposes.

Cookies & Tracking Technologies

Pklick uses cookies and similar technologies to keep its website and app running smoothly. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential Cookies: These are required to maintain login sessions and verify security — the site cannot function without them.
• Functional Cookies: Used to remember your language preference and layout settings.
• Analytics Cookies: To understand which sections of the site receive the most traffic — entirely anonymously.
• Security Cookies: Used to prevent fraud and CSRF attacks.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect certain features of the site. Pklick does not use any third-party advertising tracking cookies.

Your Data Rights

Pklick believes every user should have full control over their own data. The following rights belong to you, and we are committed to upholding them:

• Right to Access: You may request to know what information we hold about you. We will respond within 30 days.
• Right to Rectification: If any of your information is incorrect, request a correction and we'll update it promptly.
• Right to Erasure: You may request deletion of your data under certain conditions. Some data may need to be retained due to legal obligations.
• Right to Restrict Processing: You can request that we restrict the use of your data for specific purposes.
• Data Portability: You can request an export of your data in a machine-readable format.
• Right to Object: You may opt out of marketing communications at any time.
• Right to Object to Automated Decision-Making: You may request a human review of any decision made solely through automated processes.

To exercise these rights, please support@pklick.net Reach us by email or live chat.

Data Security Measures

Pklick follows industry-leading technology and practices to keep your data secure. Our security infrastructure is continuously updated and tested.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Option to enable 2FA for an extra layer of security on your account.
• Firewall & DDoS Protection: Advanced server-level firewall systems and DDoS mitigation are active.
• Security Audits: Regular third-party penetration testing and security assessments are conducted.
• Staff Training: All our staff receive regular training on privacy and data protection.
• Incident Response Plan: A detailed incident response plan is in place to address any security event promptly.

Protection of Minors' Data

Pklick strictly refrains from providing services to anyone under the age of 18. Protecting the privacy and safety of minors is our ethical responsibility.

• Age is verified at registration, and users under 18 are not permitted to create an account.
• Any data collected from a minor, knowingly or unknowingly, will be deleted immediately.
• If a parent or guardian believes their child's information is held by us, please contact us immediately.
• If age verification during account review reveals false information, the account will be terminated and all associated data deleted.

Policy Updates & Contact

Pklick may update this Privacy Policy from time to time to reflect changes in technology, law, or our services. We will notify you before any significant changes take effect.

• For major changes, we will send advance notice at least 14 days prior via your registered email or SMS.
• For minor updates, only the "Last Updated" date at the top of the page will be changed.
• Continued use of the site after any changes will be considered acceptance of the updated policy.
• Previous versions will be archived and made available upon request.

For any privacy-related questions or concerns, please reach out to our dedicated team. We aim to respond within 24 hours.